Frequently asked questions

Where do you ship?

We ship within the United States only.

How much is shipping?

Shipping is calculated at checkout based on your items and address, so you'll see the exact cost before you pay. If your order ships from more than one warehouse, there may be a separate shipping charge for each.

How long does delivery take?

Orders are usually processed within a few business days, and the estimated delivery time for your order is shown at checkout. You'll get a tracking number by email when your order ships. Carrier delays, weather and holidays can add time.

Why did my order come in more than one box?

Some items ship from different warehouses, so they may arrive separately. Each package has its own tracking.

Can I cancel or change my order?

Yes, within 1 hour of placing it. Email support@algenicwellness.com with your order number. After that, the order may already be on its way to the warehouse.

What's your return policy?

You can return unused items in their original packaging within 30 days of delivery. Return shipping is paid by the customer, and there's no restocking fee. Email us first and we'll send the return address and steps. Full details are in our Refund policy.

Are your products medical devices?

No. They're for comfort and relaxation and aren't intended to diagnose, treat, cure or prevent any disease. If you're pregnant, have a medical condition or have had recent surgery, check with your doctor before use.

How do I care for heated products?

Follow the instructions that come with each product, start on the lowest setting and keep sessions short. Each product page has a "Use with care" note.

How do I contact you?

Email support@algenicwellness.com and we'll get back to you within 1–2 business days.